Smartphone-Based Webrooming Beats Showrooming Across Most Age Groups

October 27, 2014

This article is included in these additional categories:

Boomers & Older | Mobile Phone | Retail & E-Commerce | Youth & Gen X

GfK-Smartphone-Showrooming-v-Webrooming-Oct2014Source: GfK

    Notes: Consumers (ages 18-68) are more likely to research a purchase online using a smartphone and then buy it in-store (“webrooming”) than they are to see a product in a store and then buy it online from another retailer using a smartphone (“showrooming”), details GfK in a new study. In fact, just 28% of respondents this year reported showrooming during the prior 6 months, down from 37% last year. By comparison, 41% reported webrooming this year. Of note, while webrooming is considerably more popular than showrooming among most age groups, 18-24-year-olds are more likely to have engaged in showrooming.

      Related: Consumers on the Changing Role of Digital Channels in the Purchase Journey

        About the Data: The data is based on a survey of 1,000 adults aged 18-68 in the US across 15 categories.

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