Industries With the Worst Customer Service, According to US Adults

March 2, 2015

Ipsos-Industries-With-Worst-Customer-Service-Mar2015Source: Ipsos

    Notes: Government offices and the telecommunications industry (telecom, TV, internet) have by far the worst customer service, according to an Ipsos survey of US adults. The results of the survey, which asked respondents to identify up to 3 industries from 7 identified, are somewhat surprising in that insurance (13%) and airlines (12%) are among the least-cited in terms of bad customer service. According to the American Customer Satisfaction Index, airlines have the third-worst customer satisfaction rating of 43 industries measured. Meanwhile, a new report [download page] from Capgemini notes that fewer than 3 in 10 insurance customers globally report positive experiences. That figure is higher in the US (40.8%), though is down substantially from last year (51.3%).

      Related: Customers Prioritize Service Over Price and Brand, CMOs Say

        About the Data: The Ipsos data is based on an Ipsos eNation online omnibus survey of 1,000 American adults, aged 18 and older, conducted January 23-26, 2015.

        45th Parallel Design Ad

        Explore More Charts.

        Pin It on Pinterest

        Share This