Customer Engagement Articles

How Are Marketers Using Social Data?

How Are Marketers Using Social Data?

Social media usage has grown since the start of the pandemic, providing a plethora of opportunities for marketers who utilize social media data. But what are they using that data for? Per a report [download page] from Sprout Social, more than half (55%) of marketers...

Content Not the Only Appeal in Streaming Video Subscriptions

Content Not the Only Appeal in Streaming Video Subscriptions

Video streaming dominates the at-home entertainment industry. More than half of Americans are watching TV via an SVOD and about 8 in 10 people in the US subscribe to at least one video-on-demand service, while more than half subscribe to more than one. And, thanks to...

2 in 3 B2B Marketers to Up Their MarTech Spend

2 in 3 B2B Marketers to Up Their MarTech Spend

More than two-thirds (68% of) B2B marketers expect their digital marketing budgets to rise in the year ahead, with 1 in 4 (26%) expecting their budgets to increase significantly. These figures come from Wpromote's latest report [download page] on the State of B2B...

How Can A Journey-Based Strategy Help You?

How Can A Journey-Based Strategy Help You?

As marketing teams begin to put more emphasis on targeting the “self-reliant buyer," customer content personalization and the customer journey have taken priority. A recent report [download page] from Pointillist emphasizes the importance of a journey-based approach...

What Makes A Brand Best-in-Class on Social?

What Makes A Brand Best-in-Class on Social?

In the eyes of consumers, offering strong customer service is one of the top traits that make a brand best-in-class on social media. However, a report [download page] from Sprout Social shows that fewer marketers view customer service as important in their quest to be...

Marketers Say These Elements Make for Successful Lead Nurturing

Marketers Say These Elements Make for Successful Lead Nurturing

One of the top priorities for any lead nurturing program is a high conversion rate, but not every company is seeing success in this area. A recent report [download page] from Ascend2 and its Research Partners looks at what strategic elements contribute to a successful...

2020 Business Video Completion Rates and Other Benchmarks

2020 Business Video Completion Rates and Other Benchmarks

Last year was a forgettable one all round, but an encouraging one for business videos. Not only did a majority of B2B marketers start off the year saying they were intending to use video as part of their marketing strategy, but by the end of the year close to half...

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